what do i need to return for the nutrisystem guarantee
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Folio 4 Reviews 65 - 95
Judith of Silver Leap, Dr. Verified Reviewer Verified Buyer
Original review: Nov. 14, 2020
Delight cancel my subscription. I am having upset stomach problems with the food especially the beans. The convenience was helpful. I plant the menu dull and repetitious I have decided to join a local online weight loss grouping in my expanse(It will run across in person afterward the quarantine is lifted.) Thank-you. Judy
Nutrisystem response
Hello Judith,
Cheers for reaching out to Nutrisystem near cancelling. In lodge to cancel your business relationship, you will need to call in to do then. Nosotros cannot cancel accounts over this site or via e-mail.
To cancel, please call in at 1-800-585-5483. You may also effort 1-855-504-0105 or 1-877-629-2946. Representatives are available Monday through Friday from 8am-8pm EST and on Saturday and Dominicus from 9am-5:30pm EST.
Accept a swell day!
- The Nutrisystem Consumer Experience Team
Amanda of Brentwood, TN Verified Reviewer
Original review: Nov. vi, 2020
Updated on 11/06/2020: I did not meet a space to answer to Nutrisystem's reply to my review, and then I'm posting it hither. Nutrisystem'southward reply is factually accurate. The problem, however, as I pointed out in my original review, is that its auto renewal conditions are non clear at the time of purchase. Unless a client scours the terms and weather condition in the pages-long agreement, they will easily miss that they are signing upwards to pay, in my case, $640 for two months' of products, rather than $320 for one month of products. They will also likely miss that a penalty of $125 will automatically exist deducted from their bank business relationship if they seek to return to the implied agreement.
A Deloitte survey of 2,000 consumers in the U.Due south constitute that 91% of people consent to legal terms and services conditions without reading them, and I'grand confident that Nutrisystem'southward lawyers and marketing team are enlightened of this. This is why I have reached the conclusion that Nutrisystem's practices are shady and why I'm going to the trouble to warn potential customers. No demand for Nutrisystem to refer me to its customer service dept again; I have lost conviction in their services and am only posting this for the do good of other consumers, not to communicate with Nutrisystem.
Original Review: Read the fine print very carefully. Embedded deep in the terms and conditions of my subscription, for example, is a clause that says yous're committing to twice the implied fiscal agreement, and that a $125 penalisation will be assigned if you cancel the second auto-delivery. Heather in Customer Service assured me that "95% of customers" read the pages-long fine print earlier committing, and I believe that to be a generous estimate unsupported by consumer studies. Buyer beware.
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Nutrisystem response
Hi Amanda,
Thank you for your review. Members who sign upwards for auto-delivery receive a discount and are non charged the full erstwhile order price, so we merely ask that they take at to the lowest degree 2 orders. If a customer would similar to discontinue their plan before receiving a second auto-delivery guild, we have a standard fee of $125. After the 2nd gild though there is no fee to cease the plan. If you would similar further assistance please e-mail u.s. directly at consumerexperience@nutrisystem.com.
Gabriele of Foxboro, MA Verified Reviewer Verified Heir-apparent
Original review: Nov. 5, 2020
I joined Nutritionist plan to be able to shed 10 pound. I was under the impression that the plan has 4 weeks of 3 meals and snacks, however my second lodge was but for 20 days and overall, although following the program to the T, I did not lose fifty-fifty ane pound. So, I cancelled the 3rd gild. Thank you lot, Gabriele.
Nutrisystem response
Hello Gabriele
Thanks for reaching out to u.s.a. with your review. We appreciate your feedback almost your feel on the program. We are sorry to hear the weight loss didn't progress as planned. For u.s. to better assist yous, please electronic mail united states of america directly at consumerexperience@nutrisystem.com. Yous tin can listing a cursory clarification of your business organisation equally you did here. We wait forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Gerald of Salem, OR Verified Reviewer Verified Buyer
Original review: Nov. 3, 2020
I have sent several emails and been told I have to phone call someone to cancel this. I'thou not interested in talking to anyone well-nigh this cancellation. I know they always attempt to talk you lot out of it and I accept made up my listen. Merely cancel my programme immediately! Please cancel this now. Cheers.
Nutrisystem response
Hello Gerald
Thank you for your review. We are sad to hear about your experience with trying to cancel. We practice require verbal confirmation to abolish the account. Please try calling 1-800-585-5483, option one. You tin as well attain u.s.a. at 1-855-496-7705 or ane-866-223-5038. If you are still having trouble cancelling, please electronic mail us at consumerexperience@nutrisystem.com with the total name and phone number on your account. We look forward to helping!
-The Nutrisystem Consumer Experience Team
Marie of Appleton, WI Verified Reviewer Verified Buyer
Original review: Oct. 28, 2020
I recently asked if Fed Ex would deliver my frozen box Up to my apt. door, other carriers leave packages in the entry manner. I am disabled and the frozen box can exist a fiddling Bad-mannered to get upwards to the 2d floor. Well judge what they delivered it right to my apt. door. Thank you Fed Ex.
Nutrisystem response
Hello Marie!
Cheers for your review! We are happy to hear near your positive experience with the food delivery. If at that place is anything you demand help with please call u.s. at 1-800-585-5483 or e-mail us at consumerexperience@nutrisystem.com.
Stay prophylactic and healthy as well and all-time wishes on the program - The Nutrisystem Consunmer Experience Team
Linda of Fairfield, CT Verified Reviewer Verified Heir-apparent
Original review: Oct. 23, 2020
This is the second time y'all guys have offered an item every bit a Numi Reward, that is out of stock. But when I email the staff, they are polite and then willing to accommodate the issue. They are great! Merely why are in that location so many items on low inventory? No water ice foam sandwich for months, not stuffed chicken breasts. It has been very frustrating.
Nutrisystem response
Hi Linda,
Thank you for reaching out to united states with your review. Nosotros appreciate you bringing this to our attention. We are and so sorry to hear that some of your favorite entrees are currently low inventory. We are working as diligently equally possible to restock our inventory. If you lot have farther questions, delight email us at consumerexperience@nutrisystem.com. We appreciate your feedback, Linda.
-The Nutrisystem Consumer Experience Squad
Lance of Dripping Springs, TX Verified Reviewer Verified Heir-apparent
Original review: Oct. 21, 2020
I attempted to call and cancel when I realized our order was recurring. Your automated phone service wasn't working for me so I tried to email. The kind sounding response basically told me to telephone call...and the telephone system still doesn't recognize any pressing of option numbers so I'm back to square ane! Peradventure when I exit the state of Arkansas next week your organisation will recognize my iPhone 11 Pro through Verizon's pressing if the correct option...
Nutrisystem response
Hello Lance
Cheers for your review. We are sorry to hear about your experience with trying to cancel. Nosotros practise require verbal confirmation to abolish the business relationship. Delight try calling 1-800-585-5483, option one. You tin likewise attain u.s.a. at 1-855-496-7705 or 1-866-223-5038. If you are nevertheless having trouble cancelling, please email u.s.a. at consumerexperience@nutrisystem.com with the full name and telephone number on your business relationship. We look forward to helping!
-The Nutrisystem Consumer Feel Team
Destiny of Hanford, CA Verified Reviewer
Original review: Oct. 20, 2020
I signed upward for i month's worth of nutrient and was charged for 2, when request for a refund they said I would only get back $viii of the $299.98 that was charged for the 2d club. Showtime calendar month worth of food was non very keen and client service was hard to get ahold of. Definitely wouldn't recommend to a friend or stranger.
Nutrisystem response
Howdy Destiny,
Give thanks yous for reaching out to u.s.a. with your review. We are so sad to hear this. We appreciate you bringing this to our attention. So we can amend assist you with this please e-mail u.s.a. at consumerexperience@nutrisystem.com. Nosotros appreciate your feedback, Destiny.
~The Nutrisystem Consumer Experience Squad
Scharol of Pleasanton, CA Verified Reviewer
Original review: Oct. 20, 2020
Spotter OUT! Nutrisystem's website is very misleading nigh the costs of their monthly plans. The website makes it look like the "two for one" plan is the bodily cost. When you see the cost of the program on the computer it looks like you are getting the two months for one fee, when actually it is a monthly fee. Information technology as well hides the $125 counterfoil fee that is charged when you lot find out that information technology is just a monthly fee and will be charged the aforementioned amount the next month. I recommend reading EVERY word on every screen before you sign up.
Nutrisystem response
Hello Scharol,
Give thanks yous for your review. We appreciate your feedback in regards to our BOGO or the Two for 1 promotion. So we can better assist you with your business, please email u.s.a. at consumerexperience@nutrisystem.com. Delight include your name and phone number in your email so nosotros can find and review your account. Also please include a brief description of your issue every bit you have described here. We look forrad to hearing from you, Scharol.
- The Nutrisystem Consumer Feel Team
Lindsey of West Springfield, MA Verified Reviewer Verified Heir-apparent
Original review: Oct. 18, 2020
The hoops you have to spring through to abolish is ridiculous. I had to request 3 or iv times and continued to get the run around nearly having to call! I was not about to call and just wanted to cancel my auto delivery, not another speech about postponing etc. Definitely won't be joining again if information technology is this difficult to abolish.
Nutrisystem response
Hello Lindsey,
Thank y'all for your review. We are sorry to hear about your experience with trying to abolish. Nosotros do require verbal confirmation to cancel the business relationship. Please attempt calling 1-800-585-5483, pick 1. You tin can also achieve usa at one-855-496-7705 or 1-866-223-5038. If you are still having trouble cancelling, please e-mail us at consumerexperience@nutrisystem.com with the total proper name and phone number on your account. We expect forward to helping!
~ Nutrisystem Consumer Experience Team
Heidi of Torrance, CA Verified Reviewer Verified Buyer
Original review: October. 18, 2020
Loved Nutrisystem for a while...Then information technology became evident my requested food pick could not exist met! Crazy!! I'm deplorable you are experiencing challenges simply certainly this is your business concern and the diet program the client selects should be met! Sadly, I'thou tired of information technology getting what I'yard paying for.
Nutrisystem response
Hello Heidi,
Thank you for your feedback. Nosotros are and so sorry to hear that you were not able to get the meals you lot requested. Nosotros want to help you with this. To meliorate assist y'all, please e-mail us at consumerexperience@nutrisystem.com and include the total proper name and phone number on your business relationship. Also please include a brief description of your issue as you accept described hither. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Ed of Homosassa Springs, FL Verified Reviewer Verified Buyer
Original review: Oct. 16, 2020
At my initial sign upwardly I was not provided specific information regarding the money back guarantee/the intermission downwards of cost (xiv days is not long enough, I had hardly had i mean solar day of meals, the starter one week meal does not come until the 2nd shipment, information technology needs to be xxx days). I was told how the payment would be. Just not how information technology applied to the Guarantee. One of my problems had to do with the shipping time of the frozen items (too long arrived thawed). Yes they did replace it but it took some other filibuster.
I initially explained to the phone representative a dietary issue but both the frozen and regular shipments had production in them that I could not eat even though I made another phone call the incorrect items continued for ane more shipment, the replacement frozen and the second frozen routine shipment. Aye, they did eventually supplant those items (again unneeded delay and inconvenience). Terminal the nutrient gustatory modality is only fair to non so good) their individual food ratings don't friction match mine. I have found thanks to them, that if yous can make yourself eat smaller portions of (healthy) nutrient that you can choose at the shop, low fat, depression calorie, low sugar, you don't demand them or any other diet food meal delivery. I did ask for a fractional refund, I didn't get what I felt was correct but they did send something.
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Nutrisystem response
Hello Ed,
Cheers for reaching out to u.s.a. with your review. Nosotros capeesh your feedback in regards to our shipping time frame. We are lamentable for any inconvenience acquired in attempting to receive your frozen orders. For usa to better assist yous, delight email usa straight at consumerexperience@nutrisystem.com. You tin list a brief clarification of your concern as you did here. We await forward to addressing your concerns.
~ Nutrisystem Consumer Feel Team
Coru of Marietta, MN Verified Reviewer Verified Buyer
Original review: October. 7, 2020
I lost 40 lb since March, experience great and look ameliorate. Thank you for the program, volition refer others. Had a great experience and got back in time with my body and my wellness. Food was tasty with some ameliorate than others. I would highly recommend this program for anyone struggling with their weight. Cheers again.
Nutrisystem response
Hello Coru,
Thank you for reaching out to us with your review. Nosotros capeesh your positive feedback. Congratulations with the weight loss nosotros are so happy for you! Keep up the great work! -The Nutrisystem Consumer Experience team
Eileen of New York, NY Verified Reviewer Verified Heir-apparent
Original review: October. two, 2020
I am overall happy with the product. When I accept had issues, either crushed in shipping or merely did not taste quite right, the team has provided splendid service with replacement items and a genuine desire to brand "it" correct.
Nutrisystem response
Hullo Eileen!
Thank you for sharing your positive feel with u.s.! Nosotros are happy to hear you received the support and assistance you needed! If yous always demand annihilation else, delight email united states at consumerexperience@nutrisystem.com and include the full proper name and phone number on your account. You may likewise reach us at one-800-585-5483, choice 1 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!
- Nutrisystem Consumer Experience Team
Barry of Easton, PA Verified Reviewer Verified Buyer
Original review: Oct. 2, 2020
Quick response to my question most my shipment and excellent contract information for resolving my question. Bernadetta is an asset to Nutrisystem and would exist very happy to have her resolve my trouble anytime in the hereafter. Thanks in advance.
Nutrisystem response
Hi Barry!
Thank yous for your sharing your positive experience with 1 of our representatives! We are very happy to hear that you received the assistance yous needed. If you ever need anything else, delight electronic mail us at consumerexperience@nutrisystem.com and include the full proper noun and phone number on your business relationship. You lot may likewise accomplish us at 1-800-585-5483, selection 1 and through our Live Conversation service at world wide web.nutrisystem.com. Nosotros look forward to helping!
~ Nutrisystem Consumer Feel Team
John of Shaker Heights, OH Verified Reviewer Verified Buyer
Original review: Sept. 28, 2020
The website doesn't have an option to cancel/discontinue the program. You lot have to telephone call to cancel. Information technology doesn't even tell you to phone call, just had to effigy it out. You non to provide an easier style to cancel your service. Even the phone call takes you lot in circles, long wait times.
Nutrisystem response
Hullo John,
Cheers for reaching out to us with your review. Nosotros appreciate your feedback in regards to our cancellation procedure. We are sorry for any inconvenience caused in attempting to cancel your auto commitment plan. So we tin amend assist y'all with this please e-mail us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We expect forward to assisting you ~ Nutrisystem Consumer Experience Team
Jason of Saint George, UT Verified Reviewer
Original review: Sept. 23, 2020
While the nutrient is good and I did achieve results (non nearly what was advertised), I'm ultimately dissatisfied with my experience due to the habitual tardily deliveries. seven months, 7 late deliveries. No calls. I phone call them, tin't talk to a man, and get recorded excuses near current high demand for their services. Meanwhile, the company continues to advertise and seek new customers when they tin can't have care of existing customers. Here's the lesser line, folks: A lot of the foods are really good. Portion sizes are infuriatingly small and leave you lot hungry all day every 24-hour interval. Even if you lot follow the recommended supplementation of fruits and vegetables, eggs, etc. I was willing to tolerate the starvation. Only I don't call back anybody should take to tolerate habitual late deliveries without nevertheless much as a courtesy phone call. - I would not recommend Nutrisystem. I'm already shopping other companies.
Nutrisystem response
Hi Jason,
Thank you for reaching out to us with your review. We apologize to you lot for what yous experienced with the nutrient delivery and our program overall. Then nosotros tin can better help you with this please e-mail us at consumerexperience@nutrisystem.com. Please briefly draw the nature of your concern equally you lot did here. Nosotros appreciate you lot bringing this to our attention. We look forrad to assisting you lot and resolving this for y'all.-The Nutrisystem Consumer Experience Team
Valerie of Yorktown Heights, NY Verified Reviewer Verified Buyer
Original review: Sept. nineteen, 2020
My husband and I spoke with Alisa this morning. Nosotros both desire to convey how comfortable she made usa feel. Very informative and showed swell empathy. Helped with written information by sending to our emails. Made united states of america much more comfortable using the organisation and a feeling that we can exercise this. Five (5) Stars.
Nutrisystem response
How-do-you-do Valerie,
Thank you so much for reaching out to us with this glowing review of our Weight Loss Counselor. Nosotros appreciate you taking the time to leave this review. We passed this on to Alisa as well as her supervisor. We wish yous both all the best as you both keep your weight loss journeys. Should you lot need us for anything you lot can reach us at consumerexperience@nutrisystem.com~ The Nutrisystem Consumer Feel Team
David of Del Mar, CA Verified Reviewer
Original review: Sept. 16, 2020
Ordered Premium Select Your Ain Product on Two for Ane Programme - 09.xiii.20. Spent well over an hour making selections, even correcting items they slipped in. Gave all information for making the purchase. Did a review of the guild, which bore no resemblance to my lodge. Rejected the order and canceled it - got web response that the lodge was canceled - 09.13.20. Wrote an email to client service requesting verification order was canceled 09.13.20. Got a response from customer support that the guild cancellation was verified 09.14.20. Saw on my bank statement that the guild was even so Pending 09.fourteen.20. Got an electronic mail from Nutrisystem that my order was being processed - 09.15.20. Got an email from Nutrisystem that my lodge had been shipped 09.16.20.
Called Nutrisystem 09.16.xx and went over my order and was told that my Automobile-delivery was canceled Non the society itself - Reviewed the emails again and same response - that I would take to render ship the shelf nutrient (but not the frozen food) and when they received it they would refund the coin. Asked to speak to a manager and was told OK. After a couple of minutes I asked were they still there, she said she was waiting to hear dorsum from her manager merely had no idea how long that would accept.
Called FedEx with the tracking number and asked that they stop the shipment whereever it is and Return to Sender 09.xvi.20. Sent a Epitomize email with all the supporting documentation and asked this be addressed up the chain of control 09.xvi.xx. Received an email from Nutrisystem that due to high volume that they would respond when they could 09.xvi.xx. Met with the banking company and asked them to flag the submission 09.16.twenty.
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Nutrisystem response
Hello David,
Cheers for your review. We are and then distressing to hear about any confusion regarding the cancellation of your account. To ameliorate assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your e-mail so we can discover and review your account. Besides, please include a brief clarification of your issue equally you take described here. We look forward to hearing from you, David.
- The Nutrisystem Consumer Feel Squad
Shirley of Valley City, ND Verified Reviewer
Original review: Sept. eight, 2020
When I ordered Nutrisystem they said you could lose 18 lbs in 2 months. I lost 9. The 2nd month food was ii weeks late so I had to effort to figure out what I could consume in the meantime. The food they ship you is awful. Every time I opened a package I wanted to throw up the smell was nauseating the portions were and then small and yet loaded with calories you had to supplement with veggies and fruit which added more than calories. After I received the two nd months food I had to make myself eat it. Their customer service was then bad when you lot called it took45 min to speak to an actual person who really didn't assist much. All in all I certainly would not recommend it to anyone. I've been on many diets and this is the worse i e'er!
Nutrisystem response
Hello Shirley,
Cheers for reaching out to u.s.a. with your review. We apologize to you for what yous experienced with our diet and the service provided when you chosen us for aid. And so we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please briefly depict the nature of your concern as y'all did hither. We appreciate yous bringing this to our attention. We look forward to profitable y'all and resolving this for you lot.-The Nutrisystem Consumer Experience Team
Matt of Wilmington, DE Verified Reviewer Verified Buyer
Original review: Aug. 29, 2020
Very disappointed with this organisation right at present. Received frozen food today and it was all warm and thawed. My society took v days to be delivered. You lot would think paying all that money they would ship the frozen food overnight. Tried to call the call middle but of course they are closed for the day and the online chat directed me to phone call the call center. What's more annoying is after spending $350 on food I now demand to go buy my own food that I'm certain they won't supervene upon the money for that considering they took too long shipping my social club and I have to await until tomorrow to be on concur to talk to a love rep. My advise find another programme. They practice not have the support staff or call staff to aid you when you need it.
Nutrisystem response
Howdy Matt:
Thank yous for your review. We are and so sorry to hear that your order arrived melted and about your experience in trying to reach upwards past phone. We want to assist you resolve this. To ameliorate assist yous, please e-mail us at consumerexperience@nutrisystem.com.Please include your name and phone number in your email then we tin find your account. As well delight include a brief description of your issue as y'all have described here. We look frontwards to hearing from y'all.Nosotros will get this resolved for you.
Linda of Frostburg, Doc Verified Reviewer
Original review: Aug. 27, 2020
I had used Nutrisystem about twenty years ago with great success so thought I'd effort it again. As before, I am highly pleased with the plan and recommend it for weight loss. My loss has been ho-hum but report but I feel that is the safe fashion and I love 98% of the meals I choose for myself. I will continue to use this system until I reach my goal of a 40 lbs weight loss. I am reading so many complaints well-nigh the service merely I have never had a trouble. My food comes frozen solid and on fourth dimension and when I phone call Client Service, I have never had a problem getting satisfactory answers to my questions. The food is very tasty and salubrious!
Nutrisystem response
Hello Linda,
Thank y'all for your feedback! We appreciate your positive view and and nosotros're happy to hear that yous enjoy our program. If you have whatsoever further questions or concerns regarding your meal program, please feel free to email us at consumerexperience@nutrisystem.com and include your name and phone number in your email then we can notice your business relationship. We await frontwards to helping y'all!
~ Nutrisystem Consumer Experience Team
Kent of Bostic, NC Verified Reviewer
Original review: Aug. 22, 2020
I have had a good experience with the nutrient quality and getting used to what I like from them, every bit well practiced weight loss experience. Yet, I have had consistent issues with their system resetting my shipping address to a wrong address, calling their price costless number means you do not get a articulate prompt as to which number reaches customer service. They seem unable to address the consequence of their system resetting my shipping address I enter. Emailing their customer service department gets you a response in ii days. The first ii shipments I received in good timing, the last ii have been boring in commitment and I actually ran out of their supplies, am frustrated with issues they seem unwilling to prepare and lately getting irksome and sloppy in their commitment. Never will understand why some companies advertise similar crazy merely do not have care of their current customers needs. Ordered some HMR from Amazon to eat whilst waiting on the next shipment. Geez.
Nutrisystem response
Kent,
Thanks for your reply! We apologize for any unforeseen delays within our response time. Our Consumer Experience Squad is working diligently to address your concerns emailed, regarding your shipment and account. If immediate activity is required, please feel free to employ our conversation services at www.nutrisystem.com or call in at 1-800-585-5483 selection 1.
-The Nutrisystem Consumer Experience Team
Don of El Cajon, CA Verified Reviewer
Original review: Aug. 16, 2020
Updated on 08/18/2020: Nice pleasant public response but here is the listing of the unanswered result that isn't resolved. Concluding orders arrived on the 12th and the 15th of July. That ways I run out of meals on Aug 9 and Aug 12. The new order arrived half on Aug 12 and the other half is supposed to arrive on Aug twenty (we'll see). The engagement of half the meal programme of an arrival 9 days out from the first arrival is unacceptable. Covid has been going on for 5 months, then for Pete'south sake, the excuse of using Covid isn't valid, especially since it isn't a surprise that my society is needed to get in 4 weeks afterwards the previous arrival.
There was no delay in taking my money for the order. Plan ahead and if anything else, accept someone bachelor to answer a phone call. I am out of half my meals, which is all of some of the daily plan for at least a calendar week for a plan that is supposed to be consistent. Please don't tell me nearly the 2 days of meals that I program myself, because I already took that into account.
Original Review: The balance of my order hasn't shipped yet and I ran out of nutrient last week. I'll be without the food at least two weeks before I become the shel items. It shouldn't be a surprise that I demand food in four weeks. Unacceptable to attempt to stay on a program when the food doesn't make it. Get as many people as possible to make money then drag on getting future shipments out before the previous food runs out.
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Nutrisystem response
Hello Don,
Thank you for your review. We are so sorry to hear that you take not received your order all the same and are out of meals. We want to help you with this. To better assistance you, please email us at consumerexperience@nutrisystem.com and include your name and telephone number in your email then we can observe your account. Besides please include a brief description of your upshot as you take described here. We wait forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Arnold of Valparaiso, IN Verified Reviewer
Original review: Aug. iv, 2020
Snacks (chocolate pretzels) and some Nutrisystem bars arrived melted. Said I could customize my order and subsequently doing so was charged 3x what I originally paid. I was told by email information technology was time for my side by side order and that I was allowed to customize it and I did then pursuant to the email. No response to my emails and was on hold for more than 45 minutes, never spoke to anyone then I left phone messages like the message said I could (never a remember) and the online chat feature doesn't work.
I wanted to speak to someone nigh my shipment problems merely there was no such phone option which resulted in my being transferred from department to section with withal no resolution to my problem. They are very practiced at deceiving you into purchasing additional product without beingness clear that you are ordering extra nutrient. I was merely able to talk to someone when I got an automatic call telling me my next shipment was on its way. I again waited over 15 minutes to speak to someone. Was told they would cancel my service as requested but I was on the hook to pay for the shipment that was on the fashion. Merely offered to buy back nutrient (not frozen) from the previous shipment that I still had. They volition determine how much a refund I receive when I send what I have back to them. Heir-apparent BEWARE!
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Nutrisystem response
Hello Arnold,
Thank y'all for your review. We are then sorry to hear nearly your recent experience with our visitor. We want to assist you and address this concern. Then that nosotros can better assist you with this,please email us at consumerexperience@nutrisystem.com. Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue every bit you take described hither. We look forrad to hearing from you.-The Nutrisystem Consumer Experience Team
Jade of Herndon, VA Verified Reviewer
Original review: Aug. one, 2020
My shipment of frozen nutrient arrived completely thawed. No surprise because in that location was NO Dry out ICE in it. I was on agree with customer service for xxx minutes only to take the person who picked upward pretend like they couldn't hear me for about thirty seconds. Loud pop music in the background as they shouted "How-do-you-do? Hullo?" Before I got routed to voicemail. I paid almost 400$ for this stuff, and it's not even that great but I was willing to stick to the program for some other month. I'm better off getting fresh food. At present if just I could get some help getting my money back for a error that wasn't mine..
Nutrisystem response
Hi Jade,
Thank you for your review. Nosotros are so sorry to hear that your society arrived melted and nigh your experience on the phone with us. Nosotros want to help you with this. To amend assist y'all, please email u.s.a. at consumerexperience@nutrisystem.com and include your proper name and phone number in your electronic mail so nosotros tin can discover your account. Also delight include a brief description of your consequence as you have described here. We expect forwards to hearing from you.
~ Nutrisystem Consumer Feel Team
Katelynn of Paulina, LA Verified Reviewer
Original review: July 31, 2020
I ordered my meals ii months ago, when it got delivered everything that was cold was hot. I called for iii days. Couldn't get ahold of anyone! I finally got in touch with someone and they told me where to ship the food to. Anyways I sent back the food, afterward 2 months I haven't got my refund. I call them almost everyday fighting for my money dorsum! No 1 has helped me, I get the run around each time. This is the virtually horrible business I have always dealt with! Just please save your coin if food isn't tasty at all! The customer service is sucks *** and they prevarication when they tell you a refund is guarantee!!!
Nutrisystem response
Hello Katelynn,
Give thanks you for your review. We are so deplorable to hear that you lot received melted meals and are notwithstanding waiting for a refund. Nosotros want to help y'all with this. To better aid you, delight email u.s. at consumerexperience@nutrisystem.com and include your proper name and phone number in your email and then we can observe and review your account. Besides please include a cursory description of your consequence as you accept described here. We wait forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Mark of Las Vegas, NV Verified Reviewer Verified Heir-apparent
Original review: July 31, 2020
I wasn't sure how many shakes I would receive on first order? Now I know. The invoice was not clear on the record of the first pecker. Thanks for the quick response to my research. Accept proficient twenty-four hours and howdy from Vegas.
Nutrisystem response
Hello Mark,
Thank you for your review. We are so sorry to hear our invoice was not clear. We will pass on this feedback to the correct department for you. We are happy you have the respond to your inquiry at present. If you demand further aid, please e-mail us at consumerexperience@nutrisystem.com and include your proper noun and telephone number in your email and then we tin can find your account. Have a great twenty-four hour period, Marker!
~ Nutrisystem Consumer Experience Team
Linda of Virginia Beach, VA Verified Reviewer Verified Buyer
Original review: July thirty, 2020
I'd like to come across more than vegetarian choices. I've been on the plan since January 2019 and only 1 vegetarian particular has been added. A lot of the meals are too spicy for me so I'm limited in my choices. I actually dislike the stuffed shells due to the taste. Thank you.
Linda
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Nutrisystem response
How-do-you-do Linda,
Thank you for your feedback for more vegetarian meals on our plan. We appreciate this feedback and will pass it along to the correct department. If yous need replacements for any spicy meals you cannot eat or do non like, please e-mail us at consumerexperience@nutrisystem.com and include your name and phone number in your e-mail so we can detect your account. We expect forward to helping you!
~ Nutrisystem Consumer Feel Squad
Gerry of Charleston, SC Verified Reviewer
Original review: July 29, 2020
The food made me sick from the first mean solar day and when I went to cancel for the second month I was charged an early termination fee. Customer service is NONEXISTENT. The phone rep was completely noncaring and arrogant and nasty.
Nutrisystem response
Hello Gerry,
Thanks for your review. We are so sorry to hear well-nigh your experience with u.s.a. and our foods. Nosotros want to assistance y'all with this. To better assist you, please email united states of america at consumerexperience@nutrisystem.com and include your name and telephone number in your email then nosotros can review your account. As well please include a brief clarification of your upshot as you take described here. We wait forward to hearing from you.
~ Nutrisystem Consumer Experience Team
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Source: https://www.consumeraffairs.com/nutrition/nutrisystem.htm?page=4
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